Friday, August 5, 2011

intercultural communication

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There are many factors between different cultures that lead to miscommunication.


Differences � body positions and movement


- walking, hands, eye movements, touching, handshaking


Differences � views and practices re human relationships


Write your intercultural communication research paper


- time, space, odors, frankness, intimacy of relationships, values, emotions


(Lecture 8, Intercultural communication, V.Mccabe)


In the situation where George Rowe, an Australian sales representative is trying to


meet with Abdullah Sayid, the owner of a large hotel chain in the middle east the


cultural differences which lead to miscommunication are


Australians regard time as something that must be planned for the most efficient use


and in the middle east people view time in a more relaxed way. This is evident and


has caused miscommunication for both parties as Mr. Sahid turns up half an hour late


which frustrates Mr. Rowe. This is because George is used to the Australian culture


where it is important to be on time. Abdullah does not view this as a problem


because this is normal for people of his culture. Especially when the person is viewed


as important as this shows the person that he has been busy and has had other matters


to attend to.


As George tries to get on to the meeting Sayid chats about his family and asks George


about his. George feels that this is wasting time and keeps trying to get on the


business side of things but Sayid keeps chatting about non-business related issues.


George feels that this is irrelevant as he is used to the Australian culture of conducting


business quickly, but on the other hand the people of the middle east have business


ethics of moving at a slow pace and engaging in casual talk before getting to the main


issue.


In this scenario the difference between the way the two cultures perceive time has


caused miscommunication problems between the businesses.


Another factor that has caused problems is Values. It is evident that in the middle east


mixing family, socialising , hospitality and business is popular and very important in


their culture. This is conveyed in the case study as people keep bringing George cups


of coffee, Sayids children come into the office, and he is always welcoming people.





Cross Cultural communication can be difficult, inaccurate and highly stressful. When


we are immersed in an environment where the language, attitudes, values and


bahaviours are alien to our own experience, we may suffer disorientation and


frustration - an experience known as “culture shock”.


In this case a loss of a potential business for both parties.


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